Sorry, the Hastings app isn't available for bike customers at the moment - but watch this space! Answered by Hastings Direct 13 March 2020. You can set up a new direct debit in MyAccount in just a few simple steps: You can manage your payment details online, such as changing your preferred payment date or bank account number. Go to the SmartMiles website to get help. To go ahead and change your car, select Continue and we'll let you know when your new documents are ready to view. Apply now Collington Avenue, If your policy number starts with H: Please use this online form to request your no claims discount. We'll aim to get any documents to you within seven working days. If your policy number starts with H: Please use this online form if you'd prefer something to be posted to you. Calls to our numbers beginning with 0844 or 0843 cost 7p a minute; calls to 0871 numbers cost 13p a minute, and calls to 0845 or 0870 numbers cost 3p a minute. Simply go to Renewals and check policy's set to automatically renew. We'll aim to get any documents to you within seven working days. The easiest way to manage your payment details is in the app or MyAccount. 3116518. Your browser does not support JavaScript or JavaScript is disabled. Just log in and go to Documents to view, download or print the document you need. Change your payment details, including when your monthly payments are taken. Your renewal quote is saved securely in MyAccount. Learn how to enable JavaScript. Hastings (HSTG) share price, charts, trades & the UK's most popular discussion forums. I've just moved over to Hastings Direct, insured both bike and car couple months back, had to add another driver to my car policy, called your customer service, 0333 number, means I'm paying for that call, had to queue, so left phone hanging in queue, tried their website which advised, to use Live Chat, but cannot find your Live Chat button anywhere! If you're the account holder you can request to replace your vehicle or update your vehicle details in the app or MyAccount any time that suits you. Please contact us as soon as possible, all calls are completely confidential and we can speak to someone else on your behalf if you prefer – we'll just need your permission first. Clearly Hastings Direct. To get you to the help you need quickly go to our claims help centre to make a new claim for your car, home, van or bike insurance. Even though it's a design classic and one of the original hot hatchbacks, The Volkswagen Golf was only the 7th most popular car among first-time drivers. Your policy is likely to renew automatically, so make sure to check this in your renewal invite. Calls to 0800 or 0808 numbers are now free from mobiles as well as landlines. Our motorbike insurance offers a range of options to suit every budget and level of requirement, so you can relax and enjoy the open road. Please make sure to put your claim number in the subject line - for example 300-10-XXXXXX. Conquest House, For information on our claims process please visit our claims page. Just log in to the app or MyAccount and: All your documents, such as your certificate of insurance or renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them. Today, Hastings Direct has 2.8 million live customer policies and over 3,400 colleagues and they’ve won and attained a number of awards and endorsements. From East Sussex in England we find the historical old town of Hastings. Learn how to enable JavaScript. How to stay safe if you've broken down, and ways to prevent your car from breaking down. If you've purchased breakdown cover, your breakdown provider is on hand to give you the help you need 24/7, Please call the RAC on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU), Please call AXA on 0333 321 9644 (UK) or 00 44 1737 815 876 (EU). Get a courtesy vehicle while yours is repaired. If you're not sure which one you used, check your inboxes to see which address we've been emailing you on (some of our emails will come from Customer Services, rather than saying Hastings Direct). Sunroofs and panoramic roofs aren't covered but chips to windscreens and windows can usually be repaired quickly and easily. But even well-maintained vehicles can sometimes fail and the reason for a breakdown is sometimes completely out of the driver's control. Change your vehicle, licence plate and mileage details. There are a few reasons why this could be the case, so check what the error message says at the top of the screen. Please call us on 0333 321 9752 so we can help. You can also manage your payments and renew online. The SmartMiles box: The box fits discreetly out of the way and won’t affect your car’s performance or impact your warranty. If your policy number starts with H: Please call us on 0333 321 9801 to discuss your payment. Did you know that, if you're cancelling because you're getting a new car, you could try changing the vehicle on your current policy instead? Telematics car insurance policies work by monitoring a driver's habits behind the wheel and adjusting insurance costs accordingly. Please call our approved repairers on 0333 999 2954 to arrange a repair, making sure to have your registration number to hand. If your policy number starts with H: Please call us on 0333 321 9801 or start a webchat to discuss your payment. Feel the confidence that comes with having your home and contents insured. For information on how to make a claim, please visit our claims page. Hastings Direct Leicestershire, England, United Kingdom ... live chat or instant messages. Sorry you've been in an accident. Hastings Direct, Congratulations! You can update your details and pay for it there and then, all without having to call. If your windscreen is cracked or chipped please call the helpline number found in your policy documents. Please call us on 0333 321 9801 so we can help. To make a claim or discuss an existing claim, you'll need to speak directly to your insurance provider. Please call them on 0333 321 9818 (UK) or 00 33 472 43 52 55 (EU). Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls. For information on our claims process please visit our claims page. You can use this online form to get a quote for a change to your policy. For information on our claims process please visit our claims page. If you've purchased breakdown cover or have a premier policy, the RAC are on hand to give you the help you need 24/7. A company as unique as the people that work for it. If you want to go ahead, you can pay for it there and then, all without having to call. Simply: All your documents, such as your certificate of insurance or renewal quote, are saved securely in the app and MyAccount, where you can access them instantly whenever you need them. Salary 18039.00 - 20731.00 GBP Annual + + pension, company bonus ... live chat or instant messages. Your browser's out of date so you may not be able to use some of the features on our website. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. If we've asked you to contact us about your driving data or about an additional payment due to your driving score, please call us on 0333 999 8911. Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your car insurance. You can find lots more impartial advice online with Money Advice Service, National Debtline, StepChange Debt Charity and the Citizens Advice Bureau. For help with a new claim or to talk to us about an existing claim, please call 0333 321 9800 (UK) or 00 44 1424 738585 (EU). Check out what 73,158 people have written so far, and share your own experience. The simplest way to make a late payment is in MyAccount. 3116518. Log into MyAccount to keep track of your claim's progress. insurance quicker and easier. Do you agree with Hastings Direct’s star rating? Do you agree with Hastings Direct's TrustScore? If you bought your policy over the phone and didn't give us an email address, you won't be able to register. If it's not set to automatically renew you just need to follow the steps to accept your renewal. If you'd like to talk to us, please call us on 0333 321 9630, Monday-Friday 9am–5pm. You can set up a new direct debit in the app or MyAccount in just a few simple steps: You can view, download or print your no claims discount (NCD) in MyAccount at any time. Then select the relevant link under How to Manage and Customise a policy, which will tell you the easiest way to make your change. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. It was as base-spec as they come; Read about TV presenter Jamie East, his early driving experiences and why he'll never leave a roof box unlocked again! Select the link to view your renewal pack. No problem. Do you agree with Hastings Direct’s star rating? They were casted a ballot Moneyfacts Car Insurance Provider of the Year 2018 for the fourth time. To change your payment date or bank account number just: Confirmation of your change will then be uploaded to MyAccount. Great! To start a new claim, please go to MyAccount. If it says Failed log in it means the details you're entering don't match our records, so please double check what you've entered. By installing a SmartMiles box in your car, we use GPS satellites to help analyse your personal driving style. For an interview, it is a good idea to make a great first impression and we would therefore advise to dress smart. If we've asked you to get in touch about some of the information you provided for your policy, please call us on 0333 321 9757. Calls may be recorded for our mutual protection. Protect your van with flexible insurance options including breakdown cover and legal protection, so if things go wrong you can get back to work as soon as possible. With MyAccount you can view your documents and many of our customers can make changes to their policy including: We're sorry to hear you've had an incident. Take advantage of great cover at the right price, and enjoy the open road. Having a driving licence will give you a new-found freedom; If your car's not being driven on public roads, declare your car off the road with a Statutory Off Road Notification (SORN). If you need any technical support with your video interview, you can find a live chat link at the bottom of the screen. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them. We'll need to speak to you to do this, so please call us on 0333 321 9681 before your renewal date so we can get it sorted. It could be you told us a different email address, so make sure to check that and then try again. Answer. Welcome to Hastings Direct. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. All policies are subject to English Law. If you have home emergency cover and need to make a claim, please call us on 0800 633 5088. How do you notify Hastings Direct of a Death? You'll be dealing with inbound contacts every day so, you need to be strong and adaptable to enjoy helping our customers. Your phone company will also charge you a fixed access fee when you make a call to any of these numbers. Your policy documents will tell you who your cover is provided by and you'll find these in MyAccount. To register a new claim, please go to MyAccount. Please use this online form to get a quote for a change to your policy. Be rewarded for safe driving with a telematics car insurance policy. | Read 13,361-13,380 Reviews out of 74,999 Do you know what to do? If you're looking for a progressive career and thrive in a fast-paced, team-orientated, target driven environment, then look no further! If you have any queries about the Employer Travel Scheme or Club Member's Travel Scheme or which ticket zone you need, please email us at [email protected]. If you see the message Already registered, it means you've already set up MyAccount so try signing in with the details you used when you registered. If you need to pay extra because you've made a change to your policy details, or we've been in touch about an outstanding balance, the simplest way is in MyAccount. Hastings Direct is available on a variety of car insurance policies, including single car, multi-car, and ‘SmartMiles’ telematics cover. 300-10-XXXXXX) in the subject line. Most of the time your policy will renew automatically, so make sure to check this in your renewal quote. and follow the instructions. Many moons ago, before I took ownership of a 660bhp modified, flame-spitting Nissan GT-R, 17-year-old me started motoring life off with a lowly 1.0-litre Toyota Yaris. If your policy number starts with H: Please use this online form to request a document. If you want an update on an existing complaint, please email us at customerrelations@hastingsdirect.com. Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). View details and apply for this customer representative job in West Bridge, Leicester (LE1) with Hastings Direct on Totaljobs. Your renewal quote is saved securely in the app and MyAccount. Sorry to hear you've been in an incident. MyAccount makes managing your Replace or update your vehicle, licence plate and mileage, View, print or download documents or letters we've sent you, Check if you're insured to drive other cars, Get a quote for policy changes, like changing mileage or use, Report or track a claim online (not yet in the app). Check out what 74,999 people have written so far, and share your own experience. We'll make the changes and will let you know when your updated policy documents are ready to view in the app or MyAccount. If your policy number starts with H: Please call us on 0333 321 9801 to set up a new direct debit. Providers of low cost car, van, bike and home insurance. *Annual saving calculated based on the cost 13 x 4-Weekly Saver ticket vs 12 x monthly Direct Debit payment. Today, Hastings Direct have 2.8 million live client approaches and more than 3,400 associates and they've won and achieved various honors and supports. We're here for you 24 hours a day, seven days a week. Here's how to get in touch with us if you've broken down and need help. Sorry you want to leave us. 24/11/2020 13:26:11 Cookie Policy +44 (0) 203 8794 460 Free Membership Login If you don't want to carry on, simply select. Just passed your driving test? Here's some advice on finding affordable car insurance as a young driver. We'll then contact you by email with a quote. Enter your credit or debit card details and pay. Calls to 0800 or 0808 numbers are now free from mobiles as well as landlines. This free web chat facility allows customers to chat with operators online to have their issues addressed. If you suspect or know of any fraudulent activity to do with one of our policies, please email us at FraudReporting@hastingsdirect.com. If it isn't going to, please call us on 0333 321 9790 to let us know you want to go ahead with your renewal. 3116518. Colleague Assistance Programme. Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. Great! Hastings Direct was voted Moneyfacts Car Insurance Provider of the Year 2018 for the fourth time. No problem. If it isn't going to, please call us on 0333 321 9752 to let us know you want to go ahead with your renewal. You can register for MyAccount on the log in page, just scroll to the bottom, select Register Account and follow the instructions. Your browser's out of date so you may not be able to use some of the features on our website. Sorry, the Hastings app isn't available for multi car customers at the moment - but watch this space! Simple. We'll send you a reset email, so make sure to check your junk folder. Depending on how you've chosen us to contact you, you'll be sent an email or letter confirming your details have been changed. Whether you're at home or on the move, simply log in to MyAccount to access documents and make payments. Make sure to use the same email address you gave us when you bought your policy. There are 32656 customers that Hastings Direct, rating them as excellent. We're sorry you haven't been given the service you were expecting. No problem. Please call us on 0333 321 9675 to get a quote for a change to your policy. Hastings Direct Live Chat aims to provide the best products, great value and a simple, straightforward service. Please call us on 0333 321 9801 so we can get it sorted. The Hastings Direct Live Chat Service Is Open For The Following Hours. Simply: Sorry you want to leave us. Hastings Direct. If your policy number starts with H: Please call us on 0333 321 9801 to change your payment details. What types of cover does Hastings Direct offer? No problem. Choose what information you want to change (address, vehicle or driver) and add the new details. Sorry you want to leave us. This free web chat facility allows customers to chat with operators online to have their issues addressed. If you haven't made your complaint yet, you can do this online or by calling us on 0333 999 8904 – our lines are open Monday to Friday, from 9am to 5pm. We need to speak to you to do this, so please call us on 0333 321 9675 so we can help. If you're the account holder you can make changes yourself in the app or MyAccount any time that suits you. Registered in England and Wales no. You'll be told if your payment's been successful. Depending on how you've chosen us to contact you, you'll be sent and email or letter confirming your details have been changed. If you want to go ahead, you can pay for it there and then, all without having to call. It's designed to reward safe drivers and offer savings that really add up over the years. If you have a YouDrive policy and you need help or have any questions about your driving score, you can find help here, or call us on 0333 999 8911. It's really important to keep up with car maintenance to help avoid a breakdown. TN39 3LW. We'll do everything we can to make it right. Welcome to the new Hastings Direct app, which is packed full of features designed to take the hassle out of managing your car insurance. We'll do everything we can to help, either financially or otherwise. Im with hastings, someone bumped into me he admitted full fault. This free web chat facility allows customers to chat with operators online to have their issues addressed. If you're thinking about adding a driver or getting a new car you can log into the app or MyAccount and get an instant quote for a change to your policy. Got a SmartMiles policy? Just log in and go to Documents to view, download or print the document you need (or to ask for it to be posted to you). Don't worry, we won't make any changes until you have agreed to them. Bexhill-on-Sea, This should only take a couple of hours. Or, if you prefer, you can write to us at: Customer Relations Department, For the best experience, we recommend upgrading your browser to a newer version. All policies are subject to English Law. Simply: If you've bought a new car (or are thinking about it) you can find out how much it will cost to change your policy by getting an instant quote in the app or MyAccount. Registered in England and Wales no. You’ll find your policy details and insurance documents as well as contact numbers, claims tips and our live chat service all stored safely and securely in the app to access whenever and wherever you need them. Or you can call us on 0333 321 9800 (UK) or 00 44 1424 738 585 (EU). Click here to learn more about how we are adapting with COVID-19 . Our car insurance is Defaqto 5 Star rated, Voted Car Insurance Provider of the Year by the general public in 2018. Simply: Sorry you want to leave us. Hastings Direct Live Chat aims to provide the best products, great value and a simple, straightforward service. Please call us on 0333 321 9681 so we can help. Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Registered in England and Wales no. Location Leicester. Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Registered in England and Wales no. East Sussex, Calls may be recorded for our mutual protection. On this live moving webcam you can take a look at the outstanding Hastings Pier over the English Channel. If you own a car that's not being driven on public roads, you're legally required to notify the DVLA by making a Statutory Off Road Notification (SORN). You can manage your payment details online, such as changing your preferred payment data or bank account number. We aim to respond to this within five working days. Please contact your phone company for their call access charges. 3116518. Your phone company will also charge you a fixed access fee when you make a call to any of these numbers. You'll be given a quote, which includes any change to your total price and any applicable fees. Sorry you're having problems logging in, we know it can be frustrating. All policies are subject to English Law. If you've purchased breakdown cover or have a premier policy, your breakdown provider is on hand to give you the help you need 24/7. You choose cheap and cheerful for a … Great! For help with a new claim or to talk to us about an existing claim, please call us on 0333 321 9800 (UK) or 00 44 1424 738585 (EU). You can do this at any time in go to MyAccount or the app. Hastings Direct SmartMiles is more than your usual insurance policy. If we want to speak to you about a claim, please email us at motorclaims@hastingsdirect.com, making sure to put your claim number (e.g. Your policy is likely to renew automatically, so make sure to check this in your renewal invite. Select the change you want to make and add your new information. Meet Iqra, a Customer Representative in Leicester, who made the move from retail to our contact centre Complaints In writing: Customer Relations Department, Hastings Direct SmartMiles, iGO4 House, Staniland Way, Peterborough, PE4 6JT. Sorry something's happened at your home. To change your payment date or bank account number just: All your documents, such as your renewal quote, are saved securely in MyAccount, where you can access them instantly whenever you need them. Calls to 03 numbers cost no more from mobiles and landlines than national rate calls, and count towards any inclusive minutes in the same way as 01 and 02 calls. Young or new to driving? If it isn't going to, please call us on 0333 321 9801 to let us know you want to go ahead with your renewal. Get online help – just go to MyAccount and click on Can we help? Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). 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