have you received confirmation by email/text that your connection was completed? What do you need help with? Menu. Locate the ONT in your house (this is a box installed on your wall that connects you to fibre). How do I change my wireless password? Open your preferred browser (eg Safari, Chrome, Internet Explorer) and log in to your Modem by typing http://192.168.20.1 into the address bar. Green ISP Unit 7 Victoria Works, Victoria Rd. Energy . Change the bandwidth to 20 MHz. Contact says its focus is on delivering great value, great products and great service to their customers. HX7 8LN. Help Contact us. I updated my device and now my WiFi isn’t working. Origin Energy - a leading energy provider in Australia. EPlus Broadband telephone brings powerful features that allow you to manage your business from anywhere. Contact Energy now offer Broadband. Layout Container. Once you are on the NetComm Wireless modem settings menu, follow the instructions below for the modem that you have. Sometimes things might take a bit longer but we’ll be in touch if we need to. Note that some monitored alarm systems may be automatically triggered if unplugged, so contact your alarm provider first. Give us a call on 0800 641 502 and we can set this up for you. This will list the devices currently connected to the network. Type 192.168.20.1 into the address bar of your web browser. If you have a gas or electrical emergency, you should not contact First Utility. Coronavirus: Help and Support. Help home; Broadband Understanding your bills. Neighbours Wi-Fi networks can also cause issues, meaning those in dense areas can have problems. Nice. Phone and broadband filters and splitters explained; Help and support to set up and connect to your router; Extra help. (E.g. Broadband Supply Terms . It could be the connection from the road into your property, a modem issue, or maybe how the connection is set up. Here’s explanation of some of the equipment that could help with WiFi speed: Range extenders relay the WiFi signal wherever installed and can help extend the distance that the WiFi reaches. It's best to be on a fibre connection when possible. Make sure broadband is working first as the phone requires an internet connection before it will work (refer to broadband troubleshooting if broadband isn’t working). Wait 30 seconds, and then turn this button back on. After 5 minutes, test to see if the problem has been resolved. The latest offer from Contact offers up to $25 off the standard monthly cost of broadband when you bundle with energy on the Broadband Bundle plan. If the light labelled ‘DSL’ lights up, it means your modem has reconnected. Online account and app. No limits. More options. Help with broadband connection problems. Need some help? Give us a call on 0800 762 542 (toll free) Emergency telephone: (04) 528 1815. Do an IPERF test (we recommend getting one of our Customer Service Representatives to help with this as it’s quite technical). They will automatically be notified once we have requested to transfer your services. The modem needs to be off the ground and away from electronics such as microwaves, cordless phones and baby monitors. Contact us If you're having problems switching online, have an enquiry or want to give us feedback, you can get in touch with our team who will be happy to help. If you can’t see one, it might be a good idea to contact the manufacturer to enquire if the phone is VoIP compatible. Check your balance, pay bills and manage your usage 24/7. If you are on an ADSL or VDSL connection, visit www.chorus.co.nz and type in your address, it should give you an estimate on your download speed. To help us prioritise those most in need, please visit uw.co.uk/help where online help is available. Modems also don’t talk to devices through water very well. - Broadband from just $59.99/mth when you add it to any existing power and gas plan. Unplug all devices from all jackpoints in your house (phones, modems, splitters, extension cables and adapters etc). Need more help? Note: please ensure you have tried all other troubleshooting steps before doing a hard reset. Standard Local Rates are shown below. If you have requested to transfer your existing services over to Contact, there's no need to contact your current provider. Set up and manage your Spark account and internet, mobile and landline services. Range Extenders and Powerline Adapters are available at most electronic stores i.e. Fix a problem; Manage service; Order and upgrade; Getting set-up; Full Fibre (Fibre to the Home) 4G Home Broadband; Learn about broadband; BT Cloud; Account and billing; Go back to: Help and support. Power cycle the ONT – fibre connections only. We recommend changing your default password after the first login to protect your modem from unauthorised access. Make life simpler by combining your energy, broadband and phone services on one account. The tech will need to come back a second time to actually install the fibre – this is called the connection date. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and we can arrange this. Get help with Xtra Mail, Spotify, Netflix. Any speed issues you’re still experiencing may be something to do with wifi , see “Using your WiFi connection” below. Once it’s done, we’ll send you a confirmation email. Contact broadband … VoIP or Voice over Internet Protocol is simply a way of using the internet for the transmission of voice calls. If you have done the Ethernet speed test and the results are lower than 75% of your plan, please call us on 0800 641 502 so we can help. Need some help? We recommend changing your default password after the first login to protect your modem from unauthorised access. Find lots of useful information and tips here. Here’s some information to try setting up your modem manually, this may help get your internet working. To get an accurate measure of your broadband speed, you will need to have your device plugged in via an ethernet cable (instead of WiFi). Every house will be different so you will have to test different channels to find one that works best. If you have a Netcomm modem, this allows for a speed of 200Mbps download and 200Mbps upload when connected via WiFi. Help home; Contact us How do I get in touch? We offer a product called Naked Broadband – it means you’ll no longer have a homeline. You can add our homeline service from just $10 a month for unlimited national calls not including mobile. Soft Reset the modem by turning off the power button on the side of the modem. You’ll need to locate and turn off the WiFi on all devices other than the single device you'll use for testing. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. Or in some cases, further groundwork beyond your boundary may need to be finished first. Broadband. How to contact us about Energy; How to contact us about Broadband; How do I make a complaint? Range Extenders and Powerline Adapters are available at most electronic stores i.e. Please email us at broadband@contactenergy.co.nz or call us on 0800 641 502 and tell us what your account number is and how you’d like your name to appear in the phone book. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 401 373 to discuss further. Phone information. $69 Broadband Offer for 12 months offer: New customers only on a 12 month Unlimited Broadband plan & Pay Monthly mobile plan. Reboot (turn on and off) the device that is experiencing issues and try to connect to the network again. You can switch your plan or cancel anytime. This will depend on what service you’ve asked for. Yes, we can arrange this. View all articles. If you have a monitored or medical alarm, please contact your alarm provider to ensure the alarm will continue to work with a VoIP phone connection. Test it without the use of a splitter and turn it on. All broadband products are subject to a minimum period. 2 | Your router guide Your router guide | 3 Contents 2 When to plug in your router 3 What you’ll fi nd in your box 4 How to set up a router 6 Getting connected 7 Connecting an iPhone or an iPad 7 Connecting an Android device 8 Router information 9 How to resolve a problem with your broadband connection 11 Help with broadband speed issues When to plug in your router View your bill online using My BT. The whole tribe using devices at the same time can affect the speed too. Urgh, 1. Wait 30 seconds, and then turn this button back on. Electricity, natural gas, solar and LPG. For Home. Contact us. Whether you are right here in Jackson, TN or around the world, you can call on us for telephone with all the bells and whistles to keep you connected. It may take a while for the modem to install, but within two hours you should be up and running with your internet. (It's important to do this step before moving to step 4), Change the channel to either 1, 6 or 11. Emergency and safety. Your modem is sent three days before your connection date. Mobile. If you aren’t sure which one you have, look at the top-left-hand side of the menu screen. Compare the download speed to what connection type/plan you are on. Seems like a good deal for broadband and electricity. Yes (provided the entry was added by Contact). Help Search Log in. Urgh, 1. That means you can stream, download and play to your heart's content. No one compares more UK energy suppliers. If you are on fibre, check the lights on your ONT are as below: If any of the ONT lights don’t look right, please check the cables are connected as below: If you are still having issues with your ONT, follow instructions on step 5. (It's important to do this step before moving to step 5), Change the channel to either 1, 6 or 11. 1. I want regulated electric cooperatives to be able to provide high-speed broadband services to my community, just as municipals and TVA cooperatives do today. All LFC’s will install a certain amount of fibre to your house for free (200 metres in most areas), however if more complex work is needed, the installer will discuss any impacts or additional costs with you before starting work. (i.e,, the subdivision must have all the necessary legal sign off. 3. We apologise for any inconvenience this may cause. What is a smart meter? Where does Nova supply broadband? View all articles. If you're switching energy and using a reputable comparison service like Energy Helpline, there's no need to contact your existing supplier - everything is handled for you. Energy generator and retailer Contact Energy provides a range of services for residential and business customers across New Zealand covering electricity, gas and broadband. "Forget this network" on your device and re-connect again, 3. Back. If you want to upgrade to fibre, it’s best to sign up to Contact now with the service you are currently using (e.g. WiFi signal weakens as you get further away from your modem. You can operate VoIP and related services with any modern home phone. Every house will be different so you will have to test different channels to find one that works best. The legal bit. If it’s been 24 hours since your scheduled connection timeframe, please call us on 0800 641 502 to discuss further. This can take up to 5 minutes to fully reset. What can I do? Cancel anytime. Get unlimited broadband from $64.99/mth with no fixed term and no break fees. Someone will also need to be home for this and again, they’ll call ahead on the day. Broadband is not a stand-alone product. Your modem will generally have two WiFi channels set up (2.4 GHz and 5 GHz), This will show as separate WiFi connections in your settings. Ask the BT Community. Connect to the other WiFi channel. Open your internet browser and do a speed test. Online Help Let us help you find what you're ... Can I upgrade my mobile? It will be all worth it though for that faster internet connection! Then make sure the phone is securely connected to telephone port 1 on the modem. Contact Us. Note: when connected to WiFi, expect your internet speed to be less than via ethernet cable. There are a few exceptions where we can’t supply your broadband: Also, any overdue debt you have with us will need to be cleared. Note, for any properties that have been subdivided, each one must be on a separate title – your Local Fibre Company (LFC) may ask for this. On the base of your modem, find the section called Admin IP Address with a number address, 192.168.20.1, and the default user name and password of admin/admin. Once completed click on the Apply / Save button. A few factors can slow things down. If your Ethernet speed test meets this minimum speed or greater, it’s what you can expect on your plan and shows the connection is all good. Enter your admin username and password into the login window that appears (the default for name and password is admin). Currently limited to: all of North Island and down to Timaru in the hole until the power supply the... On 105 ( i.e,, the technician will get everything set up to further... Allow you to check your wiring matches the wiring in your house, testing the.! 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